Expecting an order that hasn't been delivered yet?

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Although we have done our best to get your parcel dispatched within 48 hours (on working days Mon-Fri), unfortunately Royal Mail and Parcelforce are experiencing some extreme delays after Black Friday and Cyber Monday. We were not notified of potential delays at the time, so we apologise if we quoted a shorter delivery time to you. Thank you for your patience.

Other info:

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- We are so sorry - due to the high volume of parcels with Royal Mail, please allow up to 10 working days for receipt of orders placed between 29th November and 9th December (Working days are our operating days which are Monday-Friday). We are very sorry for the inconvenience this may cause.

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- Single bottle and small item orders are sent using Royal Mail 2nd Class Signed for. This is not a tracked service, the numbers we are sent give us details of posting date and arrival so we do not send a tracking number to customers unless contacted or the parcel is thought to have been misplaced.

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- Orders of one or more items or hampers are sent using Parcelforce. You may receive information via text messages so it is important we receive a valid mobile number when the order is placed.

 

Please fill in the form below or give us a phone on 01856 731700 if you have any questions. If our phone goes to answering machine, we may be in the distillery. Please leave your name, order number and contact number and we will get back to you as soon as we can. Thank you.

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